A veterinary doctor must do a full examination of your pet and discuss all symptoms with you before providing a diagnosis. Even for minor symptoms, a diagnosis and medications cannot be given without a physical exam to ensure there are no underlying problems. Because we are committed to making your pet feel better, our doctors and staff cannot provide over-the-phone advise or recommendations for your pet’s health and well being. We adhere to ethical standards and furthermore would be unable to prescribe any treatment or medication for pets not examined by our veterinary team.